SMS Terms — Pet’s Dream Pet Care and Grooming Salon
1. Program and contact
Pet’s Dream Pet Care and Grooming Salon offers optional text communications about pet service inquiries and appointment requests. The number covered by these terms is +1 (781) 954‑5244. For messaging help or an alternative to SMS, contact petsdreampetshop@gmail.com or write to 442 Water St, Unit C01, Wakefield, MA 01880. See our Privacy Policy for information handling and your choices.
2. Choosing service messages
You can separately choose to receive automated service texts at the number you provide when the form offers that option, or request a relevant response by starting a conversation with us. You should provide a number you are authorized to use. We record the choice and its purpose; supplying a number, booking a service or submitting a form alone does not enroll you in unrelated marketing.
Service texts can acknowledge your inquiry, ask for information needed to assess the request, and communicate appointment requests, decisions, reminders or related support. The virtual assistant identifies itself as automated. Our team provides human review. Consent to service texts is optional and is not a condition of purchase. You may submit an on-screen request without SMS consent or use our email contact instead.
3. Requests are not confirmed appointments
An available time or submitted request is not a confirmed booking. A request can remain pending while our team reviews it in our scheduling system. We confirm an appointment only after our team’s acceptance is verified in the current scheduling record. If the result is uncertain, we tell you it is being checked instead of saying the appointment is confirmed.
Appointment communications may also be provided by Square under its applicable settings and terms. A message from our program does not promise delivery from another provider. We aim to avoid duplicate notices; a missing text does not prove that no booking exists. Ask our team to verify a request or to cancel or reschedule it.
4. Timing and frequency
Service-message frequency varies with your inquiry, appointment and replies. There is no fixed message allowance. We do not send automatic follow-ups merely because you remain silent. Delivery and human response times can vary; neither an immediate response nor a specific delivery time is guaranteed.
When you check the text-message option on our appointment form, you request an initial reply now, including at night if you submit the form then. That reply is limited to an informational acknowledgement of the request you just submitted. It is not consent to nighttime marketing or to an unrestricted series of messages. Later service messages are sent when the applicable rules and carrier requirements permit.
5. No marketing texts
We do not send marketing texts under this program. Service-text consent, an existing customer relationship or a past appointment does not create marketing consent. If we ever offer a separate marketing program, it will require your separate written consent through an optional, unchecked choice, and we will update these terms and their effective date before it starts.
6. Stopping messages and getting help
Reply STOP to stop messages from this program; the opt-out takes effect immediately. You can also make another clear request to stop or email petsdreampetshop@gmail.com. We apply the suppression to automated and manual program messages and stop messages that have not yet been dispatched. A message already in transit may arrive after your request. The carrier may send its own opt-out acknowledgement; we avoid an additional duplicate reply.
Reply HELP for messaging help when available, or email us directly. HELP does not remove an opt-out. A network block may prevent a HELP response, so email remains the non-SMS contact option. START or UNSTOP may affect network blocking, but does not establish marketing consent or restart the virtual assistant. A new form, import or restored backup does not override a previous opt-out without a valid, verified new choice.
Stopping messages does not cancel an appointment or withdraw a service request. Contact our team through the available alternative to discuss a booking change. If you request both a booking change and an end to messages, we respect the messaging opt-out while handling the service issue through the alternative.
7. Charges and delivery limitations
Message and data rates may apply. Your carrier’s plan determines those charges. Longer messages or certain characters may use multiple SMS segments. Frequency varies as described above. Delivery depends on carrier and service availability and may be delayed, blocked or unavailable; a message marked sent is not a guarantee that it was received. Carriers are not liable for delayed or undelivered messages.
Please notify us by email if your number changes or is reassigned. Do not use this program for veterinary emergencies or send payment card details, passwords, or unrelated sensitive information. Contact a suitable emergency provider when urgent help is needed; the messaging program does not guarantee immediate human monitoring.
8. Privacy and updates
Our Privacy Policy describes information collected, access, providers, retention and requests. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Providers may process limited information to operate and support this program. Text conversations are kept for 180 days as described in the Privacy Policy.
If the program changes, we update these terms and their effective date. We seek a new choice where the change requires it; merely posting revised terms does not create consent to a new purpose. Questions about these terms can be sent to petsdreampetshop@gmail.com.